Operation Support Services

Enhance your operations and extend your Service Desk with our proven and certified expertise. Prolifics offers an extendable, standards-based approach to operational support services, complimented by Prolifics known expertise in key complimentary services such as monitoring and testing. Select services you need from our ITIL® aligned Service Portfolio for IBM, Microsoft, and Open Source technologies, and align our delivery with your service level requirements. Operations Support Services includes:

  • Daily Operation, System Administration & Management
  • Application & Infrastructure Monitoring
  • Incident & Problem Management
  • Change, Release, & Deployment Support
  • Corrective, Preventative & Perfective Maintenance
  • Minor Enhancements
  • Capacity Management; Availability Management
  • IT Service Continuity Management Support.